Video overview
This page is the destination for your onboarding upload video. Add the hosted embed here when your final recording is ready. The written steps below make the page useful for SEO and for customers who prefer reading.
PDF uploadFAQ structureProduct infoPolicies
Best content to upload first
- Top customer questions and short approved answers.
- Pricing, shipping, cancellation, refund, and support policies.
- Product or service descriptions written in plain language.
- Internal explanations that your team already uses to answer tickets.
How to structure a strong knowledge base
Write content in a way that directly mirrors the questions customers ask. Short sections with clear headings usually outperform long marketing copy. If two similar policies have different conditions, separate them so the AI can retrieve the right one more easily.
Common mistakes
- Uploading sales copy instead of support-ready answers.
- Leaving pricing or policy wording vague.
- Mixing old and new policy versions in the same document set.
- Not including escalation instructions for questions the bot should not answer alone.