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Video Guide

Full Waterwair platform walkthrough

This walkthrough explains what a new customer sees from signup through onboarding, knowledge-base setup, AI replies, human handoff, and performance monitoring.

Video overview

Use this page as the destination for your walkthrough video. Add your YouTube, Loom, Vimeo, or hosted MP4 embed here when your production video is ready. Until then, this page gives the summary and structure of what the walkthrough covers.

Chatbot demoChatwoot handoffAdmin panelLearning log

What the walkthrough covers

  • How a new customer lands on the website and moves into the signup and onboarding flow.
  • How Waterwair collects company details, FAQs, product information, and escalation rules.
  • How the chatbot answers questions from the knowledge base before using more expensive AI logic.
  • How conversations hand off to Chatwoot when the user asks for a human or the bot is not confident.
  • How the admin area helps the business track performance and improve answer quality over time.

Who this video is for

This resource is useful for founders, operations teams, customer support managers, and any business comparing Waterwair against manually managed live chat or heavier support tools.

Suggested video structure

  1. Homepage and pricing overview
  2. Signup and onboarding steps
  3. Knowledge-base upload example
  4. Live chatbot Q&A example
  5. Human handoff to Chatwoot
  6. Performance and learning loop review