1. Who We Are
Waterwair LLC provides AI chatbot software, onboarding, support, and related customer communication tools for businesses. If you have questions about this policy, contact us at support@waterwair.com or through the live chat on our website, where customers can ask the AI assistant for help or request a human follow-up.
2. Information We Collect
We may collect the following categories of information:
- Account and contact information such as name, email address, phone number, company name, and billing contact details.
- Subscription and transaction information such as plan selection, invoices, payment status, and limited payment metadata provided by our payment processor.
- Technical information such as IP address, browser type, device information, pages viewed, and basic diagnostic logs.
- Content you submit through forms, onboarding questionnaires, support requests, uploaded knowledge base materials, and chatbot configuration settings.
- Chat and support information when you contact us through email, website forms, or chat interfaces.
3. How We Use Information
We use information to operate and improve the service, including to:
- Create and manage accounts, authenticate users, and provide access to Waterwair.
- Process subscriptions, invoices, renewals, and payment-related support through Stripe and related providers.
- Configure, maintain, and support customer chatbot deployments.
- Respond to support requests and service inquiries.
- Monitor performance, troubleshoot incidents, prevent abuse, and protect the security of our systems.
- Comply with legal obligations and enforce our agreements.
4. Payments
Payments are processed by Stripe. Waterwair does not store full payment card numbers on its own servers. Stripe may collect billing information directly in order to process transactions, prevent fraud, and comply with financial regulations.
5. AI Service Data
Customers may upload business information, FAQs, documents, or other content to configure their chatbot. We use this content to provide the requested service to that customer. We do not intentionally make one customer’s private chatbot data available to another customer.
6. Cookies and Similar Technologies
We use cookies or similar technologies for session management, security, fraud prevention, and limited analytics. You can manage cookies through your browser settings, but disabling them may affect parts of the service.
7. Sharing of Information
We may share information with service providers that help us operate Waterwair, such as hosting, authentication, payment, email, support, analytics, or infrastructure providers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.
8. Data Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Some data may remain in backups or logs for a limited time after deletion.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, security monitoring, and infrastructure protections. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
10. Your Choices
You may contact us to request access, correction, or deletion of your personal information where applicable. Some requests may be limited by legal, security, billing, or contractual obligations.
11. International Use
Waterwair may use providers located in different countries. By using the service, you understand that information may be processed in jurisdictions other than your own.
12. Updates to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and post the revised version on this page.
13. Contact
For privacy questions, support, or data requests, email support@waterwair.com. You can also contact us through the online chat on our website. The chat may respond with AI assistance first, and if you ask for a human, a member of our team can follow up through the chat or by email.