Guides, videos, FAQs, and technical resources for Waterwair
Use this section to understand how Waterwair works, how to upload your knowledge base, how pricing behaves, how Chatwoot handoff is configured, and how to get stronger AI answer rates with lower support cost.
How to build a great knowledge base
Learn how to structure FAQs, policies, product details, and support answers so your Waterwair bot answers correctly and escalates less often.
Read guide → VideoFull platform walkthrough
See the complete Waterwair workflow, including the chatbot, Chatwoot handoff, admin panel, pricing flow, and conversation learning loop.
Watch → GuideSetting up human handoff
Configure trigger words, handoff policies, working hours, and Chatwoot team routing so the AI can escalate when needed.
Read guide → FAQPricing explained
Understand plan limits, AI message usage, knowledge-base answers, what counts as billable activity, and when to upgrade.
Read FAQ → VideoUploading your knowledge base
Walk through onboarding, PDF uploads, product information, FAQs, and the content structure that gives the best answer quality.
Watch → TechnicalHow the AI learns from conversations
Understand the retrieval flow, validation steps, answer generation logic, and how Waterwair uses conversations to improve future performance.
Read article → FAQSecurity and data privacy
See how customer data is isolated, what Cloudflare protects, where Stripe fits in, and how Waterwair handles support and chatbot data.
Read FAQ → GuideEmbedding the widget on your website
Add the Waterwair chat widget to Shopify, WordPress, custom HTML, or a React app and make sure it appears in the right places.
Read guide → TechnicalReducing your AI message bill
Improve your knowledge-base answer rate, reduce unnecessary escalations, and cut expensive AI usage by giving the system better inputs.
Read article →